Frequently Asked Questions
PRODUCTS
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The coloring book is designed with high-quality paper and features a convenient size, providing a premium coloring experience. For more details, please refer to the product page of each book.
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Our products are proudly manufactured in the United States, ensuring the highest standards of quality and craftsmanship. We are committed to sustainability, and our production process is carbon neutral.
By choosing our products, you are supporting American manufacturing and contributing to a healthier planet.
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Yes, we offer digital coloring pages available for immediate download after purchase. You can find our latest digital products here.
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After purchasing digital coloring pages, you'll receive a download link via email.
Please note, digital download sales are final and non-refundable.
SHIPPING
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We have a 5-day order handling time, which is not included in the shipping times. This period is necessary for us to prepare your order for shipment, ensuring everything is in perfect condition before it heads your way.
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Domestic shipping costs within the United States are calculated at checkout based on the destination, size, and weight of your order. Please note that the shipping times provided do not include a 5-day order handling time, which is necessary for preparing your order for shipment. Please make sure to check your email for the order confirmation and tracking number. If you don't see these emails, remember to look in your spam folder as well.
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Yes, we ship to most countries around the globe. You can view the shipping costs and the countries we ship to at checkout. Please note, the shipping cost does not include the 5-day handling time needed to process your order.
Additionally, customs and duties fees are not covered by us and are the responsibility of the customer. It's important for international customers to be aware of their country's customs policies, as these fees can vary and are payable upon receipt of your shipment.
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Depending on selected delivery method, you will receive a tracking number via email. Please make sure to check your spam folder if you haven't received an email from us with your order number or shipping information.
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Yes, you can change your shipping address if your order has not yet been dispatched. Please email us at hello@llamadiaries.com to request the change. However, be aware that if there are differences in shipping costs due to the address change, we may ask you to cancel your current order and place a new one with the correct address.
CANCELLATIONS & RETURNS
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We do not accept returns at this time. However, if your order arrives faulty, please email us at hello@llamadiaries.com with photos of the product for assistance.
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Yes, you can cancel your order by emailing us at hello@llamadiaries.com within 24 hours of placing it, provided it hasn't already been shipped.
Please note, digital download sales are final and non-refundable.
OTHER
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We only sell our products via our website with an exception for Llama’s Adventures Coloring Book that is also distributed via Amazon. If you find our products being sold by other retailers, those are likely fraudulent copies.
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Yes, we provide discounts for bulk orders. If you're interested in purchasing our products in large quantities, please email us at hello@llamadiaries.com for more information on discounts and how to place a bulk order. We're here to assist you with your needs and ensure you receive the best possible value.